We accept a variety of payment methods, including debit/credit cards, digital wallets, UPI and net banking to ensure you have a seamless checkout experience.

We currently ship to all locations pan-India.

Orders are processed within 1-2 business days. Once shipped, orders will be delivered within 2-7 business days of placing it (Note: This may vary depending on your pin code).

Guess what! We offer free shipping for prepaid orders!

Unfortunately, we currently do not ship to international locations.

Once your order is dispatched, you will receive a shipping confirmation on email/WhatsApp with your tracking details. You can use this number to track the status of your shipment.
IMPORTANT NOTE: Please ensure your shipping address is correct at checkout. We are unable to redirect shipments once they’re in transit. Orders with incorrect addresses may be returned and will incur re-shipping charges.

Our delivery partner will make up to three attempts. If undelivered, your package will be returned to us. A re-delivery request will require a fresh shipping fee.

We have a 14-day exchange and return window from the date of delivery for all eligible products.  Read more about how to exchange/ return your products here: https://cynili.com/policies/refund-policy

Refunds are processed after the returned item undergoes a quality check at our warehouse. Timelines may vary based on shipping and bank/ payment gateway processing. We estimate a refund timeline (after the returned item reaches us) of two days.

All our garments are made true to size. If you find a variance in the size chart, we recommend sizing up for comfort. This may also allow for better layering in the mountains.

Yes. Getting the size right not only matters on how the garment looks on you but also how it performs outdoors. If you would like us to help you choose what size would be perfect for you, do call us/ chat with us on +91-9323104572.

No. Our fabrics will not shrink. Rest assured, they will stay true to size.

Our apparel is made from high quality materials that are lightweight, durable and versatile, to ensure that you are comfortable as well as protected when you are in the outdoors. Our fabric is imported and we manufacture locally, to have control over design and comfort, keeping you, our customers front and centre.

Wash in cold water, using a mild detergent, and air dry your garment. Do not iron. We want your garment to last as long as your tryst with adventure does!

Our team is busy researching and testing new product ideas constantly (while we’re not trekking!). Subscribe to Cynili, so you will get a heads up on our new product announcements.

No. Currently, we sell only through our website, and not on other e-commerce platforms.

If you receive a damaged or incorrect item, contact us immediately. We will require some additional information, such as photos and detailed descriptions. Following that we will begin the replacement or refund process.

You can create an account by clicking the profile icon at the top of the page. It takes less than a minute, just enter your email, set a password, and you’re ready to explore Cynili.

Creating an account will make your purchase experience smoother. It will also allow you to track orders, view your purchase history, and check out faster next time.

We understand that these things happen. Just click ‘Forgot Password’ on the login page, enter your registered email, and follow the reset link we send you

To know more about how your data will be used, refer to the Privacy Policy: https://cynili.com/policies/privacy-policy